- Exchanges will be accepted within 7 days from the date of the receipt, provided the item is in saleable condition. A receipt must be presented to our staff.
- Exchanges are applicable only for defective books, such as printing errors, jumping pages, or missing pages, within 7 days after the date of purchase and with a receipt.
- In case of duplicated copies, exchanges will be accepted within 7 days from the date of the receipt. Please bring the duplicated book for exchange or send a photo showing both copies together and email us for verification. (The exchanged item must be in good condition, saleable, and still sealed in plastic if originally wrapped.) - All exchanges will be processed only at Kinokuniya Siam Paragon Store, Customer Service Counter.
- Pictorial Book(s) can only be exchanged for the same title(s).
- We regret that no refund will be made.
* Note: This exchange and refund policy applies only to purchases made through the website https://thailand.kinokuniya.com/